Charta – Our Commitment to Quality & Trust
1. Our Mission
At Ticino Guide, our mission is to connect travelers with professional, knowledgeable, and responsible guides across Switzerland.
We are committed to promoting authentic cultural experiences while maintaining the highest standards of professionalism, safety, and sustainability.
2. Professional Standards for Guides
All guides listed on our platform agree to:
Provide accurate and honest information
Treat clients with respect, regardless of nationality, gender, religion, or background
Maintain punctuality and reliability
Clearly communicate pricing and services in advance
Follow local Swiss laws and tourism regulations
Hold necessary certifications where required
3. Safety & Responsibility
We prioritize traveler safety. Guides must:
Assess risks before tours and activities
Provide clear safety instructions
Ensure appropriate insurance coverage (where applicable)
Avoid unsafe or illegal activities
Travelers are encouraged to follow guide instructions and respect local regulations.
4. Cultural Respect & Sustainability
Switzerland is known for its natural beauty and cultural diversity. We are committed to:
Protecting the environment and natural landscapes
Respecting local traditions and communities
Promoting sustainable tourism practices
Avoiding overcrowding in sensitive areas
Guides must promote eco-friendly and responsible travel behavior.
5. Transparency & Fair Pricing
No hidden fees
Clear service descriptions
Transparent cancellation policies
Honest client reviews
Our platform does not tolerate misleading information.
6. Equal Opportunity & Non-Discrimination
We provide equal opportunities for guides and equal service standards for travelers. Discrimination of any kind is strictly prohibited.
7. Conflict Resolution
If disputes arise:
We encourage open communication between guide and traveler
Our support team may mediate when necessary
Serious violations may result in removal from the platform
8. Continuous Improvement
We regularly review feedback to improve service quality and platform standards. Guides are expected to engage in ongoing learning and professional development.
Our Promise
By using our platform, both guides and travelers agree to uphold this Charta and contribute to a safe, respectful, and memorable experience throughout Switzerland.